Direct bookings
Cancellation & Refund Policy
This policy applies to reservations booked directly with La Casita Camiguin. Airbnb and Booking.com reservations follow the cancellation terms displayed on the relevant platform.
1. Standard direct-booking cancellations
- 7 or more days before check-in: 100% refund of accommodation payments received.
- 3–6 days before check-in: 50% refund of accommodation payments received.
- Less than 72 hours before check-in: accommodation payments are non-refundable.
- No-show or early departure: unused nights are non-refundable.
2. Payment-provider fees
If a payment provider does not return its processing fee when a transaction is refunded, that non-returned third-party fee may be deducted from the refund where permitted by law. Any such deduction will be explained to the guest.
3. Date changes
Date-change requests are subject to availability and must be agreed before the original check-in date. Any rate difference for the new dates will apply. A change is not confirmed until La Casita Camiguin confirms it in writing.
4. Long stays and special arrangements
Weekly, monthly, discounted, peak-season or specially negotiated stays may have different cancellation terms. Any different terms will be disclosed before the guest confirms and pays for the reservation.
5. Property-initiated cancellation
If La Casita Camiguin must cancel a confirmed direct booking and cannot provide the accommodation, payments received for the affected stay will be refunded. This does not prevent the parties from agreeing to move the booking to alternative dates instead.
6. Severe weather and major travel disruption
Camiguin travel may be affected by typhoons, ferry or flight cancellations, natural disasters or government restrictions. Guests should contact La Casita Camiguin as soon as possible. Depending on the circumstances, available options may include a date change, credit or refund, subject to applicable law and any special terms agreed for the booking.
7. How to request a cancellation or refund
Contact La Casita Camiguin at 0949 155 2367 and provide the guest name, booking reference and stay dates. For security, refunds are normally returned to the original payment method where available.
8. Refund timing
Approved refunds are initiated as soon as reasonably practical. The time for funds to appear depends on the payment provider, bank or e-wallet and may take several business days after processing.